Quality Assurance Manager


Michael Dalton


After initially joining Guyan & Associates in 2008, Michael took time out to simultaneously raise his young son and complete an Open University degree, before returning in October 2013.

Michael learned from the best in M&E recruitment, having been trained and developed by Director, James Guyan. Michael’s considered and tailored approached to recruitment, reflects the company’s ethos that quality, not quantity, is important and he takes pride in understanding candidates' individual needs and matching them to the right clients. This approach sets Michael apart from the mass of bums-on-seats recruiters within the industry and has allowed him to make his stamp on the London market - with him fast becoming the first name both clients and candidates turn to for their recruitment needs.

With a strong understanding and awareness of the current market, Michael specialises in Mechanical & Electrical contractors in London and the South East, where he works closely with a number of key players in the industry. He places candidates from graduate to operational level and typical positions include: Project Engineers, Project Managers, Quantity Surveyors, Commercial Managers and Estimators.

Prior to M&E recruitment, Michael cut his teeth resourcing recruitment consultants – which he describes as an eye-opening experience! This opportunity allowed Michael to see both the good and bad qualities in recruitment consultants – and, ultimately, led him to turn his back on the stereotypical view and take the right approach to recruitment.

A proud, life-long, Manchester United fan, Michael is looking forward to seeing them return to the top of the league! He spends most of his spare time having fun with his family and he’s happy his son is slowly coming round to the idea of being a Red Devils supporter. 

Where: Michael looks after roles in London and the South East.



Job Description


Due to our clients excellent growth over the past couple of years, they are seeking a QA Manager to help support business development. This role would suit someone who is keen to develop their career inside a growing organisation. 

About This Role


Job title: Quality Assurance Manager

Duties & Responsibilities: As the Quality Assurance Manager your duties and responsibilities will include but not be limited to:

  • Review, improve and set up QA procedures
  • Working closely with the operations team
  • Training teams on QA processes
  • Ensuring Quality is driven through our workforce and is reflected in our installation quality
  • Conducting site audits on Fieldview (tablet-based software)
  • Auditing and delivery of Internal Processes
  • Managing the Head of Document Controller and After Care Coordinator
  • Re-adjusting of business processes
  • Managing the ‘Lessons Learned’ by ensuring continuous improvement
  • Drafting of procedures for final review
  • Drafting and completing flow charts
  • Improving quality services
  • Managing document change control
  • Conducting quality induction for new starters
  • Implementing the Project Gold Standards
  • Auditing of suppliers and subcontractors reporting
  • Setting business objectives and publishing to the workforce
  • Full reporting on audit compliance and identifying what could be set as objectives
  • Maintaining the Business Continuity Plan
  • Ensuring legal regulation compliance
  • Reviewing quality audits and monthly reporting to senior management
  • Reviewing internal process audits
  • Co-ordinating of ISO Quality requirements
  • Attending ISO Audits
  • Completing PQQ’s - providing feedback to the team on specific requirements for each project and email to tender for distribution if won
  • Booking and coordinating of ISO Auditing SQE
  • Collating of information for SQE 6 monthly reviews
  • Delivery and management of NCR’s Quarantine


Qualifications & Skills required:

  • Has previous experience working for M&E Services Contractor
  • Proven Quality Management experience. Some technical knowledge
  • Experience and knowledge of M&E industry
  • Proficient in MS Office

About This Client


Client: This award-winning M&E Contractor specialises in the design, installation and maintenance of Mechanical and Electrical Building Services projects
Turnover: £90 million
Location Coverage: UK & Ireland
No Staff: 200+
Typical Roles and disciplines: BIM Technician, Project Engineer, Mechanical & Electrical Project Manager, Quantity Surveyor, Project Director
Sectors: Commercial, Industrial, Education, Residential, Retail, Medical, Heritage Buildings, Office fit-outs
M&E Services installed: BIM, supported by AutoDesk Revit MEP, HVAC, lighting control systems, BMS controls
Years of establishment: 24 years
Awards won: 'Excellence Through People' employer

Alongside a generous basic salary you will be rewarded with the following:

25 days holidays
Car allowance
Support for work-life balance
Private Health Care
Bonus scheme
Company Pension
Long-term sickness insurance
Support & funding of career development and further education